Returns and Refund Policy

Returns Policy

Lucky Gems International offers a transparent and straightforward 10 Days Return Policy. To be eligible for the Returns Policy, please ensure that the following conditions are met:

  1. The item(s) must be in their original, unused condition.
  2. Damages resulting from neglect or improper usage will not be covered under our Returns & Replacement Policy.
  3. The product should be accompanied by the Original Product Certificate, Original/Copy of Invoice, packaging, documentation, lab certificates, etc.

Return Process:

To initiate a return, please follow these steps:

  • Send an email to [email protected] regarding the return.
  • We will promptly respond to your email and guide you through the return process.
  • The return fee will be deducted from the refund amount credited to your account.
  • Please note that you will be responsible for covering the return shipping charges.

Please address your return package securely in its original packaging and mail it to the following address:

Lucky Gems International
601A, 388 Sita Building,
6th Floor, Mahasek Road,
Bangrak, Bangkok – 10500,
Thailand

Refunds Policy:

Once we receive your return and inspect the condition of the item, we will proceed with the refund process. Please allow a minimum of three (3) days from the time we receive your item to complete the return process.

PayPal: Refunds will be instantly deposited into your PayPal account.

Bank Transfer: We will initiate the refund transfer to your bank account immediately. However, please note that it may take up to one week for your bank to reflect the refund in your account.

Should you have any further questions or require assistance, please do not hesitate to contact us.