Privacy Policy

Thank you for visiting Lucky Gems International. We value the privacy of your personal information and are committed to ensuring its security. This Privacy Policy explains how we collect, use, and protect your information. By using our website, you consent to the practices described in this policy.

Information Collection

We may collect personally identifiable information voluntarily provided by visitors, such as names, delivery addresses, email addresses, telephone numbers, etc. This information is used solely to fulfill visitors’ specific requests unless explicit consent is given for alternative uses, such as subscribing to our mailing list or receiving future offers and information about our products and services.

Cookies

We utilize cookies to enhance your browsing experience on our website. Cookies store preferences, record session information, and allow us to customize content based on visitors’ browser types and preferences. Cookies also help us alert visitors to new areas of interest and track past activity to improve our website’s performance.

Use of Information

When customers place orders with Lucky Gems International, we use personally identifiable information to confirm orders, prevent fraud or abuse, respond to inquiries, and provide administrative information regarding orders. We may also internally utilize personal information to enhance our marketing efforts, improve website content and product offerings, and conduct research on demographics, interests, and shopping behaviors. Customers providing telephone numbers may receive phone contacts from us regarding new products, services, or upcoming events.

Future Use

We may occasionally utilize customer information for new, unanticipated uses not previously disclosed in our Privacy Policy. In such cases, we will notify visitors by posting changes on our website and provide an opportunity to opt out of new practices. We encourage visitors to periodically review our website for any policy changes.

Information Sharing

We do not provide, sell, or rent personal information to other companies for marketing or promotional purposes. However, we may share personal information with governmental agencies or other companies assisting us in fraud prevention or investigation as permitted or required by law. This includes protecting against potential fraud, unauthorized transactions, or investigating past fraud incidents.

Service Providers

To fulfill requests for products, services, and information, and to facilitate shipping, we may share personal information with authorized third-party partners, agents, and contractors. These parties are authorized to use personal information solely for the purpose of fulfilling specific requests and completing transactions. We disclose the minimum amount of personal information necessary to provide the requested service, information, or products.

Privacy Contact Information

If you have any questions, concerns, or comments regarding our Privacy Policy, please contact us.